Bodyshops using CAPS quadruples in two years after investment and rapid growth

More than 900 UK bodyshops now use CAPS to exchange data securely with insurance companies and their supply chain partners. This follows two years of rapid growth that has seen the number of users more than quadruple.

This means that CAPS is now the preferred data-sharing standard for a sizeable proportion of UK bodyshops that undertake collision damage repair for insurance companies. It is used to exchange data on more than 100,000 claims per month.

The growth in users follows significant investment in CAPS to develop the platform for the needs of the industry. This included a major re-hosting exercise in 2017 to enhance system security and to increase transparency and user control of who sees the shared data. It is increasingly the de facto standard for data transfer among companies involved in collision repair.

David Neave, Chair of the CAPS National Advisory Council, said: “The dramatic growth in the number of body shops using CAPS is evidence that the industry wants to work together and share information in a safe and secure environment to better serve policyholders.

“Access to accurate, up-to-date information is critical to today’s digitally driven businesses, and this is as true in collision repair as it is in any sector. We are also seeing significant interest from insurance companies, which are increasingly technologically focused. CAPS is a great example of how the industry can work together to support initiatives that benefit everyone, and, in particular, the customer.”

CAPS is a secure system that connects body shops, work providers and insurers to all the major claims and management applications, enabling them to share data safely and consistently. CAPS allows any company involved in the collision repair process to work more effectively with its chosen partners and better serve its customers by sharing data quickly and seamlessly.

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