CAPS has set out the framework for greater transparency and responsiveness during a meeting of senior representatives from across the insurance and vehicle repair sectors.
They came together to discuss the best way forward for the industry to create secure data communication links that meet the needs of the entire industry, stimulate innovation and improve customer service.
The meeting attendees discussed the role and responsibilities of the CAPS NAC going forward. These include strong independent governance to keep CAPS available to all, ensuring transparency and trust, as well as listening to all stakeholders so that CAPS will meet the needs of everyone in the future.
Bill Duffy, managing director of Rye Street Group, commented: “The meeting dispelled all of the myths and misconceptions around CAPS, with data protection high on the agenda. Our industry is forever evolving and we all need to embrace innovation and progress.
CAPS has the potential to revolutionise our processes and reduce unnecessary cost and friction with a single, straightforward, streamlined and most importantly secure connectivity system. I would encourage all industry stakeholders to take a closer look at this very exciting proposition.”
Trevor Webb, claims director at Sabre Insurance, added: “I found the meeting provided a valuable education into both what CAPS is, but more importantly what it is not. I was impressed with the quality of the Advisory Council that had been assembled, and the positive outlook for CAPS to provide opportunities to all stakeholders across the claims space.”
John O’Roarke, chairman of the CAPS NAC, added: “I felt there was a great spirit of collaboration at our inaugural National Advisory Council meeting. I’d like to thank all those present for their open and enthusiastic support for this initiative, which will prove to be of great benefit to the insurance claims and repair industries.
Our mission is to ensure that CAPS remains a self-funding, independent, open and secure data standard for the benefit of the entire industry. This National Advisory Council exists to provide expertise and ideas and to challenge the industry’s current decisions, strategies and approaches to development.
Through education and collaboration with suppliers and their employees, our goal is to ensure there is no confusion caused by the lack of a common data standard in the UK. The CAPS National Advisory Council aims to help CAPS make the right decisions for the benefit of the industry and for our customers.”