Insurers
An efficient solution for Insurers
Saving Insurance Companies Time
Automating communication between stakeholders to reduce friction
Stakeholders often face challenges throughout the claims process. CAPS® facilitates communication between insurers and other businesses in the motor claims and repair industry, providing access to necessary data and reducing wait times between updates. This framework offers the following benefits for insurance agencies:
• Links Stakeholders
Work providers are required to track the entire claims and repair process, approve various jobs, and monitor them for completion. CAPS® automatically connects insurers to other stakeholders, limiting the need for manual tracking and ensuring all companies are informed about the job's status and the next steps. Insurers will always be aware of the repair progress, providing them with information to share with customers as it unfolds.
• Sends and Receives Data Instantly
When work providers don't receive updates on the vehicle, scheduling the next steps in the process becomes challenging. Connecting a Bodyshop through CAPS® provides instant access to the necessary data, reducing the need for phone calls and emails for clarifications and updates.
• Enables Digital Claims
Customers increasingly prefer making digital claims, but scheduling repairs online is difficult without knowing bodyshop and part availability. Digital claims become more straightforward with CAPS® because communication is automated.
CAPS® has years of experience working with insurance companies and even has insurance professionals on our National Advisory Council. We understand the data insurers need from body shops and have a solution for you. Reach out to CAPS® today to learn more. You can also schedule an appointment to discuss your options as an insurance provider.